zay99 Privacy Policy
A full policy document explaining how your personal data is collected and protected.
Last Updated: 30 October 2026
Introduction
zay99 is a platform that places strong importance on protecting the personal data of players in Myanmar. This Privacy Policy ("Policy") explains how personal data collected through zay99's website, mobile services, and all other communication channels is handled.
By reading this Policy and continuing to use zay99's services, you are considered to have agreed to the terms set out in this Policy. You may only access the services after confirming that you are 21 years of age or older. As used in this Policy, "platform" refers to all of zay99's websites and services.
Data We Collect
zay99 collects the following types of information to provide services and maintain player safety—
2.1 Personal Information
- Name, date of birth and gender
- Email address and phone number
- Nationality — for identity verification only
- Bank account and payment details
2.2 Access Information
- IP address, browser type and device model
- Time of website access (recorded in Myanmar Standard Time, UTC+6:30)
- Browser cookies, session tokens and similar stored data
- Click history and navigation paths within the service
2.3 Financial Information
- Deposit and withdrawal records
- KBZPay, Wave Money, AYA Pay and bank transfer transaction records
- Game history records
2.4 Information We Do Not Collect
zay99 never collects data relating to players' religion, political views, health or ethnic classification.
How We Collect Information
zay99 obtains personal information through the following methods via our services and interactions—
- Direct submission — Data you enter yourself when registering an account, playing games, making deposits or withdrawals, or contacting customer support.
- Automatic collection — Data received from server logs, cookies and analytics programs when you browse the website.
- Third-party payment services — Financial transaction records from payment services such as KBZPay, Wave Money and AYA Pay.
- Safety checks — Age verification, Know Your Customer (KYC) identity verification and anti-money laundering checks.
How We Use Your Information
zay99 uses the personal information collected only for the following purposes—
4.1 Account Management
Data is used to register player accounts, verify identity, manage access and update personal settings.
4.2 Financial Transaction Processing
Necessary data is processed to carry out deposits, withdrawals and bonus payments accurately and promptly.
4.3 Customer Support
Personal information is referenced to respond quickly and effectively to player enquiries via 24/7 Live Chat and Email.
4.4 Legal Compliance
Data is used to fulfil age verification (21+), KYC procedures and measures to prevent unlawful activity.
4.5 Platform Improvement
Aggregated data is used to analyse usage patterns and improve service quality and safety measures. Personal identifiers are removed during such analysis.
Data Sharing Policy
zay99 does not sell, rent or transfer players' personal information to third parties. However, information may be shared in the following circumstances—
5.1 Service Partners
Payment service providers, data security auditors and website maintenance providers will only receive the data necessary for platform operations, and they are bound by zay99's data protection policy.
5.2 Legally Required Disclosure
Where required by court order, legal demand or criminal investigation, relevant data must be disclosed to the responsible authorities.
5.3 Business Changes
In the event of a merger or sale of zay99's business, personal information may be transferred along with the underlying assets; however, it will be handled only in accordance with the terms set out in this policy.
Cookies and Tracking Technology
The zay99 website uses cookies to improve players' browsing experience and for security purposes—
6.1 Essential Cookies
Required for the website to function correctly. Includes cookies for login session storage, security protection and display settings.
6.2 Functional Cookies
Cookies are used to remember players' language preferences, saved settings, and recently played games.
6.3 Analytics Cookies
Analytics cookies are used to analyze website traffic and player usage patterns; the data collected is handled in aggregate form only.
Data Security Measures
zay99 applies technical and procedural measures to protect players' personal information—
- SSL/TLS Encryption — All data transmitted through the website is protected with SSL encryption.
- Encrypted Database — Players' sensitive personal details and financial data are encrypted before being stored.
- Access Control — zay99 ensures that only authorized staff who need access can view players' personal information.
- Regular Security Audit — The platform and data management systems undergo regular security audits.
- Two-Factor Authentication — Players can protect their accounts with two-factor authentication.
While these protective measures are in place, we acknowledge that no data transmitted over the internet can be guaranteed 100% secure due to the nature of the technology. Players should also take care to keep their own login credentials secure.
Data Retention Period
zay99 retains players' personal information for as long as necessary to provide services and for as long as required to meet legal and regulatory obligations—
- Active players' data — retained for the full duration that the account remains active.
- Closed accounts — financial data is retained for a set period after account closure; it is deleted once that period has passed.
- Financial records — retained for a set period as required by applicable law.
- Customer service communication records — retained for 1 year after the issue has been resolved.
Data that has passed its retention period is securely deleted or anonymized by removing personal identifiers.
Players' Rights
Every player at zay99 has the following rights regarding their personal information—
9.1 Right of Access
You have the right to ask what personal information zay99 holds about you.
9.2 Right to Rectification
You have the right to request correction of any personal information that is inaccurate or incomplete.
9.3 Right to Erasure
You may request deletion of your personal information when you no longer have a relationship with the service; however, data that must be retained by law cannot be deleted.
9.4 Right to Object
Players have the right to object to the processing of their data and to request restriction of that processing.
Children's Privacy
zay99 services are intended for users 21 and above only. Anyone under 21 is not permitted to use the service. zay99 never knowingly collects personal information from anyone under 21.
If we become aware that personal information belonging to a child under 21 has been collected, we will take immediate steps to delete it. Parents or guardians who encounter such a situation are asked to notify us at [email protected].
Policy Changes
zay99 may update this Privacy Policy from time to time. Any changes will be published on this page and the "Last Updated" date will be revised accordingly. For significant changes, players will be notified by email or via an in-platform notification.
Continuing to use the zay99 website after any policy update means you accept the revised policy. Players are encouraged to review this policy regularly so they stay informed about how their personal data is protected.
Contact zay99
For any questions about this privacy policy, personal data requests, or complaints, please contact the zay99 customer support team —
- Email — [email protected]
- Live Chat — 24/7 Myanmar-language Live Chat (available on the platform)
We are committed to handling all privacy-related inquiries and requests as quickly and efficiently as possible.
Data Protection — Questions & Answers
Play with confidence at zay99
Join a platform that protects your personal data and funds with SSL encryption and fair play.
zay99 Login