Playing Responsibly at zay99
zay99 provides you with tools, alerts, and support to keep gambling enjoyable. You always have the right to control your own playing habits.
Gambling should be an enjoyable form of entertainment — it should never become a problem that affects your life, relationships, or finances. At zay99, we are committed to promoting healthy playing habits among our players and provide a range of tools to help keep gambling fun.
Because losses are possible when gambling, you should only bet amounts you can afford to lose. Avoid playing with bank loans, borrowed money, or funds you cannot do without. When you lose, resist the urge to immediately bet more to win it back — that is one of the first signs of problem gambling.
Whether you play football, Live Casino, slots, or any other game on zay99 — set your spending amount in advance and stick to that limit. zay99 firmly believes that every player has the right to control themselves.
Tools to Control Your Play
Deposit Limit
Set the amount you can deposit within a day, a week, or a month in advance. The limit takes effect immediately once set and keeps your spending firmly in check.
Session Time Limit
You can set a time limit for how long you can play in a single session. When the time is up, gameplay stops automatically and you receive a reminder to take a break. This helps you maintain a healthy amount of playing time.
Temporary Break
You can use Time-Out if you want to take a short break from playing. You can choose from 1 day up to 3 months, and your account access will be temporarily blocked during that period. It will only be reopened once the cooldown period is over.
Self-Exclusion
If you want a longer break from playing, choose Self-Exclusion. You can set a period from 6 months up to 5 years, and during that time all promotions and marketing communications will be completely stopped.
Loss Limit
You can set a maximum amount you are allowed to lose within a day, a week, or a month. Once the limit is reached, play stops automatically and you will not be able to continue.
Reality Check Reminder
While you are playing, a reminder appears at set intervals showing how long you have been playing. This lets you know in advance how far your session has gone, so you can make a clear, conscious decision about whether to keep playing.
How to Use the Tools — Step by Step
Log in to your account
Log in to your account from the zay99 login page.
Open the Responsible Gaming Settings
In your account settings, find the "Responsible Gaming" section and open it.
Set Your Limits
Set a deposit limit, loss limit, or session time limit at an amount that works for you.
Contact Us If You Have a Problem
If you feel that gambling is becoming a problem, contact the zay99 support team immediately via 24/7 Live Chat.
Warning Signs of Problem Gambling
If one or more of the signs below apply to you, it is time to seek help.
- You keep placing more bets believing you can win back what you have lost.
- You are prioritising money from your family, education, or work to use for gambling.
- You have reached a point where you need to borrow money or sell belongings because of gambling.
- You want to stop gambling but cannot, and you are unable to control how long you play.
- Gambling is causing you sleeplessness, health problems, or issues in your family relationships.
- You are hiding or lying to family and friends about your gambling.
- You have reached a point where you cannot go without gambling, and not playing causes strong negative feelings such as anxiety, anger, or restlessness.
Ways to Get Help
If you feel that gambling is becoming a problem for you, or you can see it happening to someone else — do not wait, do not put it off — get help. The zay99 support team is available 24 hours a day, 7 days a week in Myanmar language via Live Chat and Email.
If you contact the zay99 support team, they can immediately arrange setting gambling limits, a Time-Out period, or Self-Exclusion for you. After these actions are requested, the support team can provide follow-up assistance to make sure the outcome is properly in place.
Gambling should be a form of entertainment only, not something you do with the intention of earning income. Remember that both winning and losing are a normal part of gambling, and no one can ever guarantee that losses will be "won back".
24/7 Live Chat Support
A Live Chat service in Myanmar language is available directly on the zay99 platform for immediate contact. The support team is reachable at all times.
Email Contact
If you want to request anything related to responsible gaming, setting limits, or Self-Exclusion, send an email to [email protected].
Play on Your Own Terms and
Enjoy the Experience
Once your limits are set, you can get into the games with a clear head. Check out the offers, FAQ section, and games.